When I first got the doll I noticed that the neck was extremely loose. It would barely hold position on it's own. I emailed Michael at LDD and he said he would talk to customer support and was offered a partial refund for it. They really stand behind their products. Also, I ordered a blonde wig from wigladies.com for a really good price. I didn't know it was to be shipped from China. Hope I get it soon. When I do I'll post photos of my new doll with it on.